Privacy Policy — EduMind

1. Personal data we collect

Depending on the features you use, we may collect:

• Account and profile information — name, email address, phone number, password or authentication credentials, profile image, role, school, employer, emirate, interests, preferences and account settings.
• Eligibility and verification information — information needed to verify age, educator status, employment, school affiliation, ITIC/ISIC eligibility or membership eligibility. Where Emirates ID scanning or any document-matching step involves biometric data, it is treated as sensitive personal data and processed only with your separate, explicit consent, which you may withdraw at any time.
• Usage and device data — app activity, feature usage, device type, operating system, IP address, approximate location, log data, crash reports, diagnostics and security events.
• Transaction and membership data — subscription type, payment status, purchase history, redeemed offers and support records. Full card details are processed by payment providers (Stripe, Apple, Google) and are never stored by EduMind.
• Community and content data — posts, comments, messages, reviews, media and communications with us or other users.
• Recruitment and professional-growth data — CVs, employment preferences, applications and CPD activity you choose to provide.
• Optional wellbeing, habit and fitness data — goals, habit tracking, activity summaries and challenge participation you choose to enable. Step-count and similar activity data is processed on your device only and is not uploaded to our servers.
• Support and communications data — emails, support requests, feedback, consent records and unsubscribe records.

2. How we use personal data

We use personal data to: create, verify, secure and manage your account; provide app features, memberships, educator benefits, offers, communities, CPD, recruitment, wellbeing and support services; process payments and subscriptions; personalise your experience; operate community safety and moderation tools; send service messages; send marketing only where you have opted in; analyse, troubleshoot and improve the Services; comply with UAE law; and establish, exercise or defend legal claims.

We do not sell your personal data and we do not use it for third-party advertising.

3. Who we share personal data with

We share personal data only where needed for the purposes above, where you request it, or where required by law. Recipients may include: hosting providers (Microsoft Azure); payment providers (Stripe, Apple, Google); our customer-engagement provider (GoHighLevel/LeadConnector — only if you opt in to marketing); ITIC/ISIC partners where you request a card or related benefit; analytics and crash-reporting providers; partners you ask us to connect you with; professional advisers; and regulators or authorities where required by law.

4. International transfers

Some providers may process personal data outside the UAE. Where that happens we take the steps required by UAE data-protection law, such as contractual safeguards, limiting the data transferred, or obtaining consent where required.

5. How long we keep your data (retention)

We keep personal data only as long as needed for the purpose it was collected for, and then delete or anonymise it. Our standard retention periods are:

Where law requires a longer period (for example a legal hold, dispute or regulator request), we keep only what is required, restricted and minimised, and delete it when the obligation ends.

6. How to delete your data (account deletion)

You can have your EduMind account and the personal data associated with it deleted in any of these ways:

• In the app: go to the Account tab → Delete Account, and confirm. This requests deletion of your account and associated personal data.
• On the web (no app needed): submit the form at https://edumind-uae.com/delete-account.
• By email: write to hello@edumind-uae.com from the email address on your account with the subject "Delete my account".

What happens next:

• We may ask you to verify your identity before actioning the request.
• Your account is deactivated immediately and your personal data is deleted or anonymised within 30 days of verification.
• Deleted data leaves rotating server backups within a further 90 days.
• We retain only what law requires us to keep (see the retention table above — for example payment records kept 5 years under UAE law), and such records are restricted and minimised.

Note: deleting the app from your device does not delete your account — use one of the three methods above.

You may also request deletion of specific data (rather than the whole account) using the same contact routes.

7. Your rights and choices

Subject to applicable law, you may request: access to your personal data; correction of inaccurate data; deletion of data; restriction of or objection to certain processing; portability of certain data; and withdrawal of consent at any time. To exercise any right, email hello@edumind-uae.com. We will respond in line with applicable UAE law. You also have the right to complain to the UAE Data Office.

8. Marketing

Marketing is strictly opt-in. If you opt in, we share your name, email, phone number and consent status with our engagement provider GoHighLevel/LeadConnector, acting as our processor, to send EduMind news and offers. Unsubscribe at any time via the link in any marketing message, in-app preferences, or hello@edumind-uae.com. We never share details of users who have not opted in.

9. Security

We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, role-based permissions, monitoring and provider due diligence. No online service can be guaranteed completely secure — keep your password strong and confidential.

10. Health and fitness data

Optional wellbeing features (steps, activity, habits) are for general information only. Step data from your device's sensors stays on your device. With your permission on iOS, EduMind may read selected Apple HealthKit data solely to show insights in the app; HealthKit data is never used for advertising, never sold and never shared with third parties for marketing.

11. Children

EduMind is for adults 21+ working in or connected to education. We do not knowingly allow under-21s to create accounts. If we learn that a person under 21 has provided personal data, we will delete it unless retention is required by law.

12. Data breaches

If a personal-data breach affects your data, we will assess it and, where legally required, notify affected users and the competent authorities.

13. Changes to this policy

We may update this policy from time to time; the version and effective date above will change, and for material changes we will give reasonable notice in the app or by email.

14. Contact

EduMind / The Socials LLC (SHAMS free zone, Sharjah, UAE)

Email: hello@edumind-uae.com

Registered address: Sharjah Media City (Shams), Al Messaned, Al Bataeh, Sharjah, United Arab Emirates

Trade licence number: 2430069.01